Citadel Networks For Business:24 x 7 IT help desk
- ON-SITE, After hours, and Remote
- DESKTOP, Servers & APPLICATION
- 24 X 7 IT HELP DESK
- Hardware Support
- MOBILE DEVICE SUPPORT
- PROACTIVE MAINTENANCE
On-Site Services & Remote Support
Citadel Networks provides fast ticketing as well as remote support from any type of screen at any time and anywhere you need it. Quickly link with a technician for real-time support 24 hours a day – 7 days a week.
In case, the problem needs an On-Site fix our very easy to operate fast ticket site offers our techs with in-depth information, updates and ease of communication, so you remain up to date in real-time on the resolution of your issue.
Desktop & Application Support Services
Citadel Networks helps quickly take care of web servers and also over 1200 applications consisting of Azure, AWS IaaS, PaaS, and even SaaS. With desktop and application support, your staff members stay on track as well as have the ability to operate at their best possible performance..
We handle individuals both on a business level and an IT level of understanding; our Modern technology gurus function as you contact for all your technical issues to fix your business application and system problems, or incidents as they are recognized, that interrupt the services your employees depend upon.
Prevent downtime as we give your organization and your personnel with trustworthy support, 24 hours a day – 7 days a week.
Kick back, We Will Take It From Here!
Instead of enduring the cost of taking care of your employee’s questions in-house, Citadel Networks can effortlessly take care of these technical support services for you, 24 hours a day – 7 days a week.
Our objective is to give a primary resource to answer questions, troubleshoot issues, and expedite resolutions to known problems.
Working as an extension of your own company, we’re continuously very aware and know our role is to mirror your reputation and meet expectations of a punctual, considerate, and approachable service anytime you need IT support.
Hardware Support & Repair
When your equipment malfunctions, you need a budget-friendly and quick option. Your systems are made up of a variety of physical components; everyone relies upon to operate correctly. If one of these parts fails, your business might experience loss of information, downtime because of a part failure, or the loss of business.
Our experienced professionals, at Citadel Networks, comprehend the importance of modern technology to your business. When your system crashes, our expert hardware support solutions are able to get you back up and running.
Mobile Device Support Services
The Technology Advisors at Citadel Networks are well versed in the core components of MDM, as well as it’s network access control. We can furnish your business with innovations that include the ability to examine devices that wish to have access to the network and to verify that the device has not been jeopardized or jailbroken.
New MDM technology that we use can be utilized to selectively make it possible for or disable native device capabilities, protecting your organization network, technology, and most vital assets.
Stay a Step Ahead of Threats
Proactively secure your network and information with Citadel Networks network breach detection. We monitor for malicious traffic and also questionable activity patterns 24 hours a day – 7 days a week. Utilizing an advanced global threat intelligence network, we help evaluate network and website traffic and identify advanced vulnerabilities across on-premises and hosted solutions, along with public cloud environments.
Workstation protection and maintenance are typically ignored and also can put your business at threat. Citadel Networks provides solutions such as system defragmentation, hard disk checks, quick file clean-ups, and recognizes needed upgrades such as memory, hard disk, and also application upgrades to help better protect your entire organization.
IT HELPDESK CAN POSITIVELY AFFECT YOUR ORGANIZATION DEMANDS
Modern technology movements, including your current IT operations and business technology, have led us to recognize just how we can assist you in maintaining up with these improvements by helping your staff members as well as users with a central source to address inquiries, troubleshoot troubles, and assist in services to well-known problems.
IS YOUR BUSINESS CURRENTLY MAKING USE OF AN IT HELPDESK
At Citadel Networks, our IT helpdesk resources are meant to provide your employees with information and assistance pertaining to your IT organization’s IT business products, services, and procedures. Our helpdesk solutions are efficient at taking care of a myriad of technology-based requests and come complete with a devoted team of Technology Gurus on standby—24 hours a day, 7 days a week, 365 days a year utilizing phone, website, instant messaging, as well as e-mail. “When it breaks, we’ll get it working.”
FULLY CONNECTED AND FULLY SECURED
CITADEL NETWORKS HAS EVERYTHING YOUR BUSINESS NEEDS
We protect every part of your network with powerful anti-malware tools and advanced firewalls. We continually audit and monitor your systems, proactively scanning for threats and vulnerabilities, and neutralizing them before they become a problem.
- Firewall Management & Maintenance
- Complete Network Monitoring
- Local & Cloud Server Management
- Endpoint Security and Management
- Penetration and Vulnerability Testing
- Scheduled Preventative Maintenance
Without an appropriate backup plan in place, you could be looking at a loss in productivity and a damaged business reputation. You need to get your company back on its feet fast after a data loss. You need a backup service you can truly rely on.
- Planning & Consolidation
- Local & Cloud Backup
- Cloud Continuity
- Disaster Protection
- Scheduled Testing of Backups
- File Sharing
Lacking a firm policy for security, your business is susceptible to threats both inside and out. We work with you to develop policies and procedures that make sense for you while giving your personnel the tools they need to work more efficiently.
- Password Management
- VPN Access
- User Permissions
- Antivirus & Security Patches
- Employee Training